Salesforce Launches Agentforce IT Service with Native AI Agents

Salesforce launched Agentforce IT Service, a new AI-driven platform that automates IT service management workflows through native intelligent agents. Integrated with the Einstein 1 platform, Agentforce enables faster issue resolution, predictive maintenance, and real-time ticket triaging across enterprise systems. The solution aims to enhance operational efficiency, reduce downtime, and unify employee support under a single AI interface. Analysts said it strengthens Salesforce’s foothold in AI-powered enterprise automation and IT service transformation.