Zendesk Introduces Fully Autonomous Voice AI Agents and No/Low-Code AI Tools

Zendesk unveiled AI-powered voice agents capable of handling autonomous customer interactions, marking a major leap in conversational service automation. Alongside, the company introduced low-code AI development tools that allow enterprises to build and deploy intelligent assistants rapidly within existing support workflows. The innovations aim to boost efficiency, reduce response times, and personalize customer experiences at scale. Analysts said Zendesk’s expanded AI suite strengthens its competitive edge in the fast-growing global customer service automation market.