Salesforce unveiled its new AI offering, Agentforce 360, making it globally available as part of its suite of cloud products. The platform is designed to automate routine customer engagement tasks through conversational agents, workflows, and predictive analytics. Salesforce expects clients to streamline service operations and enhance user experience via embedded AI agents. The launch reflects intensifying competition in AI-augmented enterprise tools and may accelerate adoption across sectors as firms seek operational efficiencies.